Frequently Asked Questions

Golfzing.com
Booking
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Cancellations must be made 24 hours in advance of a scheduled tee time. Cancellations made inside the 24-hour cancellation window are subject to a "Cancellation" fee equal to the full per player amount for each player. Reservations that fail to check-in are subject to a "No Show" fee equal to the full per player amount for each player. Reservations that fail to check-in with a full player count are subject to a "Short Show" fee equal to the full per player amount for each player. Failure to comply with the above Cancellation Policy will result in fees being charged automatically to the credit card used to reserve this tee time.

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If you would like to add an additional player you could either book a single for the same time, or contact the golf course to add the player for you. In order to subtract players, you must either cancel your reservation and rebook, or contact the golf course to remove the player.

ZINGPOINTS!
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ZINGPOINTS! is a free program and registered members of GOLFZING will
be automatically enrolled.

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GOLFZING members earn points simply by booking tee times on www.golfzing.com  You will earn 10 points for every dollar spent on tee times.  Points will be credited within 24 hours after you check in for your tee time.

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Yes.  Only reservations made on www.golfzing.com will be eligible to receive ZINGPOINTS!

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Yes, you will earn ZINGPOINTS! for each person in the reservation unless you choose to assign points to your playing partners. You may choose your playing partners from your list of friends on GOLFZING and they will receive ZINGPOINTS! upon check-in.

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No.  Playing partners must be chosen at the time of checkout to receive credit.  Remember, however, that your playing partners will receive 500 points when they initially sign up on GOLFZING.

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Every round listed on GOLFZING will display both a cost in dollars as well as ZINGPOINTS! To redeem, simply check the box on the payment page to the right of each players' name.  The form will update to show the amount due at the golf course and the total number of points required. You will only be able to check the box if you have the requisite number of points in your account.

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Yes.  Provided that you have enough points, you can use your points for your playing partners.  You may split the reservation where one or more players use ZINGPOINTS! and the rest pay at the course.  In this case, you will receive two confirmation numbers for your tee time.

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Yes.  In addition, when your playing partner logs in to their GOLFZING account, they will see the tee time listed in the 'My Tee Times' section of their dashboard.

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Yes.  Provided that you cancel more than 24 hours before your scheduled tee time, per the cancellation policy, your points will be returned to you.  Cancellations made inside of 24 hours will result in
 forfeiture of the ZINGPOINTS! used to book that reservation.

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Yes.  Where applicable, the 1.49/player fee will still be charged.  We still require a valid credit card number to hold your reservation.

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ZINGPOINTS! are awarded for booking tee times and other activites on GOLFZING, and can be redeemed for Free Tee Times! You can find all informtion for ZINGPOINTS! Here.

Your Account
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To report an error or problem with the site, you can contact us here.

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You can update your email address on the My Account page.

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To update your profile, you must visit the Edit Profile page. You can move through the different parts of your profile by clicking the tabs at the top of the page.

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If you are aboslutely sure that you want to delete your account, you can do so here. Please note that your account will be permanently deleted and irrecoverable!

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If you can't login, check to make sure that your "caps lock" key is off. Your username and password are CaSe SeNsItIvE. Make sure your security question is set and correct. If you still cannot login, you can request to reset your password or contact us.

Reporting Abuse
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You can report spam or any other inappropriate content here, or by clicking the "Report" link on the page containing the content you wish to report.

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If someone is bothering or harassing you, blocking them is usually the best solution. Visit the Account Settings page to learn how to block people. If someone continues to harass you despite your efforts, you can report them here.

Privacy
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You can block people by adding their username to your blocked users list. Visit the Account Settings page to learn more about how to block people.

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If the administrator has enabled it, you can make your profile private by visiting the Account Privacy page.

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Absolutely. We do not share any personally identifying information about you to any third party.

Classifieds
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From the Classifieds section, click on "View/Edit My Ads." This will allow you to make changes to your ad or delete it if you sold the item.

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Under the Classifieds section, click on the "Create a Listing" tab and fill out the necessary information. You will then be able to upload a photo of the item.

Handicap Index
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A handicap will be out of range when something in the calculation is amiss. Most often it will be one of the following four things: 1. You may have switched the slope and rating numbers (The rating is usually between 65 & 75 while the slope is between 105 and 135). 2. You are entering 9-hole scores, but entering in the full 18-hole slope (70.0 instead of 35.0). 3. You may have misentered a score, slope, or rating, or have used a placeholder instead (ex:entering 1 for slope) 4. You may have mixed nine hole and eighteen hole scores. In the first two cases, you can fix the numbers to get a correct handicap. In the latter two, see the questions on this page that deal specifically with those issues. And if you have any other questions, you can always contact us at handicap@Golfzing.com.

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You first need to calculate your course handicap. On MyScorecard you can do this on the Course Handicap page. Then, you compare your course handicap to a fellow golfers, giving the difference in strokes to the higher handicap golfers (Thus a 10 handicap gives a 15 handicap 5 strokes). You would do so on the hardest holes marked by the "Handicap" row on the scorecard (In the example above, it would be a stroke on the 5 hardest holes). This should create an even match between the players.

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We use the letter N to distinguish between 18-hole handicaps and 9-hole handicaps (to which we add the letter N). If you have golfers in your club with 9-hole handicaps, you should double them to correctly compare them to 18-hole handicaps.

The L and J are meant to symbolize "local handicaps." For purposes of inter-club play, the USGA sets a maximum handicap index of 36.4 for men and 40.4 for women (18.2 and 20.2 for 9-hole handicaps). Any index that goes above that number is considered a local handicap. Local handicaps are denoted with an L (18-hole handicap) or a J (9-hole handicap).

An R next to your handicap indicates that you have scored well in a tournament - so well in fact that an adjustment is made to your handicap to reflect your good performance in a tournament (the calculation is made only after you have entered several tournament scores). The R stands for "Reduced." Adjustments for exceptional play in tournaments are part of the USGA handicap formula

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The courses in your course list are compiled from the scores you have entered. The number of scores used for your course list is set on the Preferences page (link at the top of your Scorecard). There you will see an option to choose the number of scores used for your course list. If you choose 50, that should give you a good amount of scores you can use. Note that because they tend to be unique, for 18-hole handicaps we do not include 9-hole scores or combined scores in your course list.

To update the information for a course, you can simply change it the next time you enter a score. To retroactively change the specific information for a course, you will need to need to delete the relevant score (usually the most recent) and re-enter the information. If you have several changes or are not able to update the course, please email us with your username, the course name, the old information, and the new information. We will take care of the change for you.

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We define the score to lower as the score needed to lower your handicap to the next lower integer (rounded). So, if your handicap is a 20.6 (rounded to 21) your "lower handicap" is defined as 20.4. Similarly, if your handicap is 21.4 (also rounded to 21) your "lower handicap" is also defined as 20.4. Note that the Score to Lower is different than your Target Score. Your Target Score is defined as the score a golfer of your course handicap should shoot on a good day (not average, but good). If you shoot better than your target score, your handicap should decrease, but it may only be by a small amount, and not to the next lower integer.

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You can edit your tees, statistics and notes by clicking on the edit scores link underneath your scorecard. To edit your score, rating or slope, or date (anything that will impact the handicap calculation) you need to delete and re-enter the score. Why? The explanation lies in the old golf saying: "There is a reason why golf pencils have no erasers." While creating the site, our members told us that it should not be "too" easy to modify scores, because people might tweak their handicaps before a game to gain a stroke or two. As a result, to make one change is easy (just delete and add the score back in) but to make major changes is difficult. We understand how certain changes can become tedious if you need to readjust all of your scores. If you need to make many changes (e.g., you made a mistake entering the slope of a course), please let us know and we can help you make them.

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Because a handicap is a measure of your golf potential, not all of your golf scores are used in the calculation. In fact, only the ten "best," of the last twenty, scores are used (if you have less than twenty scores, less than ten are used to calculate your handicap). The gold stars denote which scores are used in the handicap calculation. (Note that these might not be the lowest scores, as scores are adjusted for the difficulty of the course). You can find out more about stars and other elements on the scorecard by clicking on the question mark button at the top right of your scorecard.

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If you are trying to enter a score but instead are taken back to the login page, then most likely your browser currently does not accept 'cookies.' This can often happen if you are running a firewall or have chosen higher security/privacy settings on your browser. Cookies are small bits of information that a server providers to the browser in order to maintain the 'session' or connection. Most browsers give you the ability to to accept cookies in the Preferences menu (either overall, or for specific sites).

Try enabling your browser to accept cookies.
For internet explorer (IE), the cookies preferences can be found by choosing Internet Options from the Tools menu. When the Internet Options dialog box comes up, choose the Privacy Tab. Now you have a choice of enabling cookies for just the Golfzing site or for all sites.

To enable cookies for Golfzing: Press the Edit button on the lower right hand part of the box, enter myscorecard.golfzing.com and www.golfzing.com in the address box that appears, and press the Allow button. You should see 'Golfzing.com' appear on the left. Then press the OK button until you have closed the open dialog boxes. Otherwise, you can press the Edit button on the lower right hand part of the box, enter myscorecard.golfzing.com in the address box that appears, and press the Allow button. If you allow cookies for Golfzing, and that does not fix the problem, please contact us for further assistance.

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This question leads into an important concept in calculating your handicap, called Equitable Stroke Control (ESC). Sometimes you may have a bad hole-a really bad hole. You end up shooting a 100 because of a 13 on a par 3. Your handicap may actually rise, but your potential shouldn't change because of one bad hole. So when entering your score, we adjust it for this bad hole. Please note that this is not the same as saying you shot anything other than 100. That's what you shot. But when entering your score into MyScorecard, you adjust the score you enter downward according to the following table:

Maximum # of Strokes/Hole by Course Handicap
(9 or less - Double Bogey)
(10-19, 7)
(20-29, 8)
(30-39, 9)
(40 or more, 10)

If you do not have a handicap yet, men should assume a handicap of 36, and women a handicap of 40, when using the table. To make things easier, your Course Handicap page will calculate your ESC, along with your course handicap, for each course your have played. Canadians take note, the maximums used for Canadian equitable stroke control are different. See the questions below for further information.

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Actually, you are not supposed to delete any scores from previous years. Your scores from last year are supposed to be included in this year's calculation (if they are in the previous 20 rounds played). It's precisely for the reason that if you start over your handicap will not be as accurate with fewer scores. If you want to know what your handicap would be for just this year, we've created a feature in your personalized performance report that will enable you to calculate your handicap for just this year. Just go to the Report/Analysis page, choose the yearly summary, and select the single-year handicap option.

Events
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Currently, the only system is to require an RSVP in order to limit the number of guests that can attend.

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Depending on the type of event it is advised that you contact the golf course you want to host the event at in order to clear specifics and determine the right venue. All user created events will go through an approval process before being finalized.

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All events registered by users must go through a strict approval process first in order to be given permission to hold the event. If an event is created by a course, then it is legitimate.

Groups
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To join a group, select the group you are interested in and click the “Join this group” button. If you want to add someone to a group you are in, you first need to add them as a friend, you will then be able to select them from the “Invite New Memebers” option in your group.

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To add administrators to a group, go into the group you’ve created and under the members tab, you can edit member settings to make them officers (officers have all the same rights as the group owner, except they can’t delete a group or the owner, they can give additional “officer rights” to other members).

Fantasy Golf
Getting Started
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Fantasy golf works off of your Golfzing account so there is no formal sign up process necessary. Simply click on the event and create your team.

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Player information is available from the player selection screen by clicking on their names, or you can access detailed information from the PGA Tour Research Center.

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To create a team, pick your starting 7 players for that weeks event and then choose a low score and low total as a tie breaker.

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Entries are accepted beginning 3 days before the start of the tournament up until the morning of the competition. Results will be posted immediately following the event.

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You can start your own private group by going to the main "GROUPS" section and selecting "Create A GOLFZING Group."  Your fantasy picks will still be recorded against all GOLFZING Members so you are eligible for site prizes such as Weekly, QTD and YTD, but this way you can hold your own private competitions with friends.

Scoring
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Point totals are accumulated based on the earnings of the players you selected. The total will be taken at the end of the tournament to determine that weeks winners.

Winning the Game
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Weekly tournament prizes will be distributed as ZINGPOINTS! for 1st place) 40,000 points, 2nd place) 20,000 points, 3rd place) 10,000 points. In addition, for the 4 Major tournaments, 1st place will receive a Driver or equivilent prize.

 

Quarterly prizes will be handed out 4 times a year for the top 3 finishers at the end of March, June, September and November. The rankings will then reset at the end of these months. Prizes are 1st place) $400 gift card, 2nd place) $200 gift card and 3rd place) $100 gift card.

 

A Grand Prize will be given to the person who is in 1st place for YTD after the last tournament of the year. This will be a $2,000 travel voucher for a trip for 2 to a golf destination of their choice.

Tee Times and Golf Course Discounts